Privacy Policy
Important Declaration
We know that personal information is very important to you, and we will take corresponding security protection measures in accordance with laws and regulations and try our best to keep your personal information safe and controllable. In view of this, the COSYFANS (or "we" for short) has formulated this Privacy Policy (hereinafter referred to as "this Policy / this Privacy Policy") and reminds you: This policy does not applicable to services provided by other third parties nor to the products or services that COSYFANS has separate legal declarations and privacy policies. For example, a seller provides services to you via COSYFANS, during which the personal information you provide to the seller should not apply this policy.
Read Carefully
Before purchasing products or services of COSYFANS, please make sure you have read carefully and understand this policy thoroughly and purchase relevant products or services after confirming that you have fully understand and agree. Once you begin to use COSYFANS products or services, this indicates that you fully understand and agree to this policy. Should you have any questions, comments, or suggestions regarding the content of this Policy, you can contact us via the contact information provided by COSYFANS.
Part 1 Definition
Personal Information: Refers to various types of information recorded electronically or otherwise that can identify the identity of a specific natural person or reflect the activity of a specific natural person, either alone or in combination with other information, including name, ID number, contact information, address, account password, property status, whereabouts, etc.
Deletion of Personal Information: Refers to the act of removing personal information from the system involved in the realization of daily business functions, so that it remains irretrievable and inaccessible.
Part 2 Privacy Policy
This privacy policy section will help you understand the following:
1)What information do we collect.
2)How do we use the collected information.
3)How do we use cookie and similar technologies.
4)How we share, transfer, and publicly disclose your information.
5)How do we protect your information.
6)How do you manage your information.
7)How do we deal with the underage information of minors.
8)How the privacy policy is updated.
9)How to contact us.
1. What information do we collect
1.1 Information you create or provide to us
1.1.1 Become our Member
(1) We provide services to you via your COSYFANS platform account. In order to use our platform services, you need to register an account on COSYFANS platform, provide your phone number, the username and password you want to use. If you are only keen to browse and search services, you do not need to register as our member and provide the above information.
(2) If you choose to provide personal information that is not necessary for the registration, we can provide you with more personalized membership services such as birthday privileges. If you do not provide the above information, it will not affect your use of browsing, searching, and purchasing services.
(3) If you need to register as a seller or service provider, in addition to the above information, we will collect your identity information(ID card, passport, Household Register and other identification information) or basic corporate information(Business license, etc.) as required by laws and regulations or transactions.
(4) For services that require an account on the COSYFANS platform, we may verify your membership based on the information provided above to ensure that we are providing services for the exact user.
(5) If you already have an account on the COSYFANS platform, we may display your aforementioned personal information in the COSYFANS platform, as well as the actions you perform in products and services associated with the COSYFANS platform account, such as centralized your personal information and orders via the COSYFANS platform. We will respect your choice of the COSYFANS platform services and account settings.
(6) When your mobile device uses certain functions of the platform or application, it will provide information such as geographic location, pictures, voice, video, contacts, etc.
1.1.2 Complete the relevant transaction
(1) In order to complete the transaction that you have selected, please bind the relevant bank or payment account, and provide the consignee name, identity information, address, postal code, and contact number.
(2) If you choose to provide personal information that is not necessary for the registration, we can provide you with more personalized membership services such as birthday privileges. If you do not provide the above information, it will not affect your use of browsing, searching, and purchasing services.
(3) If you need to register as a seller or service provider, in addition to the above information, we will collect your identity information(ID card, passport, Household Register and other identification information) or basic corporate information(Business license, etc.) as required by laws and regulations or transactions.
1.2 Information we collect during your use of the service
1.2.1 We collect the information about your use of our products or services as following:
(1) Device Information: We will retrieve and record information about the device you are using (such as device model, operating system version, device settings, unique device identifier, device environment, and other information about the software and hardware features), location-related information (such as IP address, GPS location, and sensor information such as WLAN access points, Bluetooth, and base stations that can provide relevant information) based on the specific permissions you grant during software installation and/or use. If you refuse to grant us the corresponding permissions during the installation and/or use, we will not record your corresponding information above.
(2) Service Log Information: When you use products and services provided by our website or client, we will automatically collect your detailed usage of our services and save them as relevant weblogs. For example, the search query content, IP address, type of browser, telecommunication operator, language used, date and time of access, and the web page you visited.
(3) Other Relevant Information: In order to provide better use of our products or services, we will collect relevant information. For example, to ensure that you can share your shopping experience with people you know when using our service, if you choose to enable the contacts accessible function, we may collect the names and phone numbers of your contacts.
1.2.2 Please understand that individual device information, log information, etc. are information that cannot identify a specific natural person. Unless such non-personal information is used in combination with other information to identify a specific natural person, or in combination with personal information. During the period of combination, such non-personal information will be treated as personal information, and we will anonymize and de-identify the personal information (unless it is authorized by you or otherwise granted by laws and regulations).
1.2.3 When you contact our platform, in order to verify your identity and help you solve the problem, we may record your conversation with us and collect other necessary information to solve the problem.
1.3 Information we collect from you indirectly
1.3.1 In order to confirm the transaction status and provide you with great after-sales and dispute resolution services, we will collect your transaction, payment, and logistics information via the transaction method, payment institutions, and logistics companies.
1.3.2 The information provided or shared by other users may contain your information. For example, your information may be included in other users’ logistics addresses.
1.3.3 You can use the products and services provided by our affiliated company via the link portal in the COSYFANS platform. When you use the above services via the COSYFANS platform account, you authorize us to obtain your information from our affiliated company based on actual business and cooperation needs, including to receive, aggregate, and analyze the personal information or transaction information that we confirm that its source is legitimate.
2 How do we use the collected information
2.1 We will use the collected information to provide you with better products or services (including transaction services, logistics services, payment services, and after-sales services), handle complaints or disputes, provide surveys or preferential information, and service communication.
2.2 In order to improve our products or services and provide you with a personalized experiences by enhancing the information display, search and transaction services, we will analyze your characteristics such as preferences, behaviors, and location information based on your browsing and search history, device information, location information and order information, to recommend the preferred commercials. If you do not wish to receive the commercial advertisements from us, you can unsubscribe via SMS or other methods provided by us.
2.3 In order to improve the security for our users and affiliated companies and partners, we have to ensure the safety of the operating environment and identify the abnormal status of member accounts, protect your safety or other users or the public's personal property from damage, and better prevent phishing Websites, fraud, network vulnerabilities, computer viruses, network attacks, network intrusions, and other security risks. We may use or integrate your member information, transaction information, device information, relevant weblogs and information obtained by our affiliates and partners to ensure all the activities are in accordance with applicable laws. We will comprehensively judge your account on the platform COSYFANS and transaction risks, conduct identity verification, detect and prevent security incidents, and take necessary records and audits in accordance with the law or disposal measures.
2.4 We may conduct de-identified research, and statistical analysis and prediction on the collected information to improve the content and business layout of COSYFANS, provide product or service support for business decisions and improve our products and services (such as using anonymous data for machine learning or model algorithm training).
2.5 If we cease to operate product or service of COSYFANS, we will immediately cease to collect your personal information, we will notify you of the suspension of operations by delivery or announcement, and we will delete or anonymize the collected personal information from our closed business.
3 How do we use cookie and similar technologies
3.1 Cookie
3.1.1 In order to ensure the normal operation of the website, easier our users to visit, and to recommend preferred content, we will store cookie, flash cookie, or browsers (or associations applications) on your computer or mobile device, usually include identifiers, site names, and some local storage of numbers and characters (generally referred to as the "Cookie"). By availing cookie, the websites can store data such as your preferences or the items in your shopping cart.
3.1.2 If your browser or browser add-on service allows, you can either modify the acceptance of cookie or reject our cookie. For more information, please visit AboutCookies.org. However, if you decide to reject or modify the cookie, in some cases it may affect your safe access to our website, and you may need to change user settings every time you visit our website.
3.2 Similar Technologies with Cookie
3.2.1 Besides the cookie, we will also use web beacons, pixel tags, E Tags and other similar technologies on the website. For example, the email we send you may contain a link to the address of our website content. If you click the link, we will gradually track the upcoming clicks, help us understand your product or service preferences, and help us to proactively improve our customer service and user experience. COSYFANS web beacon is usually a transparent image embedded in a website or email. With the help of the pixel tags in the email, we can know whether the email was opened. If you do not wish your activity to be tracked, you can unsubscribe from our mailing list at any time.
3.2.2 ETag (Entity Tag) is the HTTP protocol header transmitted between the Internet browser and the Internet server, which can replace Cookie. ETag can help us to avoid unnecessary server load, improve service efficiency, save resources and energy. At the same time, we may use ETag to record your identity in order to acquire a better understanding and improve our products or services. Most browsers provide users with the function of clearing the browser's cached data, which you can do in the browser Settings function. However, please note that if ETag is disabled, you may not be able to enjoy a relatively better product or service experience.
4 How do we share, transfer and publicly disclose your information
4.1 Sharing
4.1.1 We will not share your personal information with any company, organization, or individual other than the COSYFANS platform service providers, except in the following cases:
(1) Sharing under legal circumstances: We may share your personal information externally in accordance with laws and regulations, litigation and dispute resolution requirements, or as required by regulatory authorities or judicial authorities.
(2) Sharing with explicit consent: After obtaining your explicit consent, we will share your personal information with other parties
(3) Sharing under your own initiative: When you purchase goods or services via the COSYFANS platform, we will share the necessary information related to the transaction in your order information with the relevant goods or services provider according to your choice for improving your after-sales service needs.
(4) Sharing with affiliates: In order for us to provide you with preferred products and services based on your account on the COSYFANS platform, recommend preferred information, identify abnormal member account, and protect the personal or property safety of COSYFANS affiliates or other users or the public, your personal information may be shared with our affiliates and/or their designated service providers. We will only share the necessary personal information which is subject to the purposes stated in this Privacy Policy. If we attend to share your personal sensitive information or affiliates change with the purpose of using and processing personal information, we will seek your authorization again.
(5) As that logistics service providers and payment institutions will provide logistics information systems, technical services, and payment services to the COSYFANS platform, we will share your necessary order information related to logistics and payment to logistics service providers and payment institutions for goods or services related delivery and payment.
(6) Sharing with authorized partners: We may entrust authorized partners to provide you with certain services or perform functions on our behalf, and we will only share the information for the legitimate, necessary, specific, and clear purposes stated in this Privacy Policy. Our authorized partners can only access the information they need to perform their duties and must not use this information for any other purpose.
4.1.2 At present, our authorized partners include the following types:
(1) Authorized partners providing advertising and analytic services. Unless we obtain your permission, we will not share your personally identifiable information with our advertising and analytic partners. We provide these partners with information about their advertising reach and effectiveness, but we do not provide your personally identifiable information, or we aggregate this information so that it does not identify you personally. Such partners may combine the above information with other data they have legally obtained for advertising or decision making.
(2) Suppliers, service providers, and other partners. We send information to suppliers, service providers, and other partners who support our business, including providing technical infrastructure services, analyzing how our services are used, measuring the effectiveness of advertising and services, providing customer service, and facilitating payments or conduct academic research and surveys.
(3) We will adopt a strict data protection policy to enable them to process personal information in accordance with our instructions, this Privacy Policy, and any other relevant confidentiality and security measures.
4.2 Transfer
We will not transfer your personal information to any company, organization, or individual, except as follows:
(1) Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;
(2) In the case of merger, acquisition or bankruptcy liquidation of service provider, or related activities, if it involves the transfer of personal information, we will require the new companies and organizations which hold your personal information continues to be bound by this Policy, otherwise, we will require the company, organization, and individual to ask you for authorization again.
4.3 Public disclosure
We only disclose your personal information publicly if:
(1) With your explicit consent or based on your initiative, we may disclose your personal information publicly;
(2) If we determine that you have violated laws and regulations or severely violated the relevant agreements and rules of the COSYFANS platform, or in order to protect the personal and property safety of the COSYFANS platform users or the public from being violated, we may disclose your personal information, including related violations and measures that the COSYFANS platform has taken against you, in line with laws and regulations or after obtaining your consent. For example, if you have serious violated rules because of selling counterfeit goods, we may publicly disclose your store certification information and violations behaviors.
4.4 Exceptions to obtaining prior consent when sharing, transferring or publicly disclosing personal information
4.4.1 In the following circumstances, sharing, transferring, and publicly disclosing your personal information does not require your prior consent.
(1) Related to national security and national defense security;
(2) Related to public safety, public health, and major public interests;
(3) Related to judicial or regulatory law enforcement such as crime investigation, prosecution, trial and judgment enforcement;
(4) The legal rights and interests of you or other individual is out of control, and it is difficult to obtain your consent;
(5) Personal information that you disclose to the public;
(6) Where personal information is collected from legally publicly disclosed information, such as legal news reports, government information disclosure, and other channels.
4.4.2 Please be aware that, in accordance with applicable laws, if we take technical measures and other necessary activities to process personal information, which the data receiver cannot re-identify a specific individual and cannot be restored, then the sharing, transfer, public disclosure is not required to notify you separately and obtain your consent.
5 How do we protect your information
5.1 We have adopted reasonable and feasible security protection measures in accordance with industry standards to protect your information and prevent personal information from unauthorized access, public disclosure, use, modification, damage or loss. For example, when data is exchanged between your browser and server, it is protected by SSL protocol encryption. We have also provided HTTPS protocol for securing browsing of COSYFANS website, and we will use encryption technology to improve the security of personal information. We will use trusted protection mechanisms to prevent personal information from being maliciously attacked. We will deploy access control mechanisms to ensure that only authorized personnel can access personal information. We will organize security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information.
5.2 We have the industry's advanced data security management system with the core and around the data life cycle to improve the security of the entire system in multiple dimensions from organizational construction, system design, personnel management, and product technology. At present, our important information systems have passed the assessment and certification of network security level protection.
5.3 We will take reasonable and feasible actions to avoid collecting irrelevant personal information. We will only retain your personal information for as long as necessary to achieve the purposes stated in the cost policy (unless the law requires mandatory retention)
5.4 The Internet is not a completely secured environment. When using the COSYFANS platform services, we strongly recommend that you do not send your information using communication methods other than those recommended by COSYFANS. You can get connected and share with each other via our services. When you create a communication, transaction, or share via our service, you can choose whom you communicate, trade, or share, as they are the third party who can see your transaction content, contact information, communication information, or shared content.
5.5 When using COSYFANS service for online transactions, you will inevitably disclose your personal information, such as contact information or contact address, to the counterparty or potential counterparty. Please protect your personal information and provide it to others only when necessary. If you find that your personal information, especially your account or password, has been leaked, please contact COSYFANS customer service officer immediately so that we can take the corresponding action according to your application.
5.6 Please note that the information you voluntarily share or even publicly share when using our services may involve sensitive personal information of you or others, such as when you choose to upload pictures containing personal information during the evaluation. Please consider more carefully whether to share the relevant information when using our services.
5.7 Please use a complex password to help us keep your account secure. We will do our best to secure any information you send to us. If the physical, technical or management protection facilities are damaged due to our fault, resulting in unauthorized access, public disclosure, tampering or destruction of the information, and your legitimate rights and interests are so damaged, we will bear corresponding legal liability
5.8 We will update and disclose the relevant contents such as security risks and personal information security impact assessment reports from time to time, which can be obtained via the COSYFANS platform announcement.
5.9 After the unfortunate occurrence of a personal information security incident, we will inform you in accordance with the requirements of laws and regulations: The basic situation and possible impact of the security incident, the actions we have taken or are about to take, suggestions for your own prevention and risk reduction, remedies for you, etc. We will inform you via email, letter, phone, push notification, etc. When it is difficult to notify the individual information subject one by one, we will take a reasonable and effective way to make an announcement. At the same time, we will also report the handling of personal information security incidents in accordance with the requirements of regulatory authorities.
6 How do you manage your information
You can access and manage your information in the following ways:
6.1 Query your information
6.1.1 You have the right to query your information. You can query your information yourself by:
(1) Account Information: If you wish to access or edit the basic personal information and payment information in your account, change your password, etc., you can perform such operations via “Personal Information” by logging in to your account.
(2) Order information: You can check your order records, transaction records, etc. in COSYFANS.
6.1.2 If you unable to query the information via the above path, you can contact us via the customer service. We will respond to your access request within 15 days.
6.2 Correct or supplement your information
When you find an error in the information that is under our process, you have the right to ask us to make corrections or supplements. You may submit a request for corrections or supplementary in the manner listed in "6.1 Query your information".
6.3 Delete your information
6.3.1 You can delete some of your information according to the manner listed in "6.1 Query Your Information".
6.3.2 You may request us to delete personal information in the following circumstances:
(1) If our handling of personal information violates laws and regulations;
(2) If we collect and use your personal information without your explicit consent;
(3) If our behavior of processing personal information seriously violates our agreement with you;
(4) If you no longer use our products or services, or you take the initiative to cancel your account;
(5) If we no longer provide you with products or services.
6.3.3 When you are deleting or we assist you in deleting the relevant information, yet we may not be able to immediately delete the corresponding information from the backup system due to applicable laws and security technologies, we will store your personal information safely until the backup can be purged or made anonymous.
6.4 Change the scope of your authorization
Each business function requires some basic personal information to be completed. Besides, you may give or withdraw your authorized consent in the settings or contact COSYFANS customer service officer. When you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the processing of personal information previously based on your authorization.
6.5 Cancel your account
You can contact our online customer service officer to submit an account cancellation application. After you take the initiative to cancel your account, we will stop providing you with products or services, delete your personal information or make it anonymous as required by applicable laws.
6.6 Constrained information system automatic decision
In some business functions, we may only make decisions based on non-manual automatic decision mechanisms including information systems, algorithms, etc. If these decisions significantly affect your legitimate rights and interests, you have the right to ask us for an explanation, and we will also provide a method of appeal without infringing A's trade secrets or other user rights and social public interests.
6.7 Responding to your request
6.7.1 To ensure security, you may need to provide a written request or otherwise to prove your identity. We may ask you to verify your identity before processing your request. We will respond within 15 days. If you are not satisfied, you can also lodge a complaint via our customer service officer.
6.7.2 We normally do not charge any fee for your reasonable request, but for repeated requests that exceed a reasonable limit, we will charge a certain fee as appropriate. For information that is not directly related to your identity, unfounded duplication of information, or requires excessive technical means (for example, the need to develop new systems or fundamentally change existing practices), the risk to the legitimate rights and interests of others, or unrealistic requests, we may reject to proceed.
6.7.3 In the following circumstances, we will not be able to respond to your request in accordance with laws and regulations
(1) Related to national security, national rights, national defense security, and political factors;
(2) Related to public safety, public health, and major public interests;
(3) Related to crime investigation, prosecution, trial and enforcement of judgments;
(4) There is sufficient evidence to show that the subject of personal information is subjectively malicious or abuses rights;
(5) Responding to your request will lead to serious damage to the legitimate rights and interests of you or other individuals and organizations;
(6) Involving commercial secrets.
7 How do we deal with the underage user information
7.1 We presume that you have the corresponding capacity for civil conduct in e-commerce activities. If you are an underage user, we request you to ask your parents or guardians to read this Privacy Policy carefully and use our services or provide us with the consent of your parents or guardians.
7.2 In the case of collecting personal information of an underage user, we will request the consent of a parent or guardian to use our products or services. We will only use, share, transfer or disclose the information after retrieving the consent from the parent or guardian.
8 How the privacy policy is updated
8.1 Our privacy policy may change.
8.2 We will not limit your rights under this privacy policy without your explicit consent. We will post any changes to the privacy policy on our dedicated page. For major changes, we will also provide more prominent notifications (including notify via the COSYFANS platform announcement and even provide you with pop-up prompts).
8.3 Major changes referred to in this policy include, but are not limited to:
(1) Major changes in our service model, such as the purpose of processing personal information, the type of personal information processed, and the way in which personal information is used;
(2) Major changes in our control rights, such as changes in information controllers caused by mergers, acquisitions, and reorganizations;
(3) The main retriever of personal information sharing, transfer or public disclosure have changed;
(4) Your rights to participate in the processing of personal information and how you exercise them have changed significantly;
(5) The responsible department, contact method and complaint channel for handling personal information security have changed;
(6) The personal information security impact assessment report indicates the existence of high risks.
9 How to contact us
9.1 You can contact us by the following means, and we will respond to your request within 15 days:
(1) Should you have any questions, comments or suggestions about the content of this Policy, you can contact our customer service officer via the online customer service or email to:
China office email: overseas@msyc.cc
Malaysia office email: cosyfansmalaysia@gmail.com
Thailand office email: cosyfansthai@gmail.com
(2) If you find that your personal information may be leaked, you can lodge a complaint.